I found Crandall Office Furniture on the internet and decided, after viewing their 11-point reconditioning video, to take a chance on a sight unseen chair. I really didn't want to go out and buy a pipe to use as a seating tool, so i gently tapped in the retaining ring with a flathead screwdriver and it worked just fine. I have cronic arthritis in my back and I can now sit at my computer with much better comfort. Fast shipping. Great customer service. The roller blades are worth the extra money. Makes a huge difference compared to my other office chair. The Leap v2 from Steelcase warranty covers everything for 12 years of usage at a 400 lb. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! What a painless experience! However, upon looking over the instructions and watching the video assembly it was a piece of cake. Much quieter on a hard surface. Would definitely recommend! Imagine that a real live person! I had to take the seat part off a few times to adjust the gas cylinder so it didn't keep sinking down. I can say, it was not what some of the other discount refurb chair folks are doing, at least based on reviews. Thanks! Very comfortable, looks new, easy to assemble. Good aftermarket gas cylinders for our Steelcase office chairs at a competitive price. The chair was packed very well and is in great shape. Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. Instructions were easy to follow and no tools needed. Buying refurbished was about half the price as buying new from Steelcase. The box was nicely packed and well-protected. { Made in USA. Like many people, I found that my home office chair was inadequate for working at home during quarantine. Great customer service, fantastic chair! I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. You will not be sorry. Great overall experience. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. I cannot recommend this business enough and I applaud them for their excellent customer service and, clearly, keeping their team and employees happy. Parts, Online Store Brand: Steelcase. My family was in the furniture business, so I am picky about whom I buy from and the service. Chair arrived in 3 days. Due to the pandemic going around, the shipping time was going to be 5-10 days (4 business days). There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. Find Steelcase Leap V2 in Canada | Visit Kijiji Classifieds to buy, sell, or trade almost anything! I emailed Dave on Friday asking him to confirm the appointment as we live 90 minutes from the business's location and received no response. I do wonder how well it will stay together over time as it a tiny bit rickety in the connection with the seat cushion to the frame. You can find a slightly lower price of $400 at some other furniture refurbishers, but I decided to go with Crandall instead for a few reasons:- Crandall lets you select frame color and fabric color, whereas the others often only let you have all black- Crandall seems to have better reviews, and thus I assumed their customer service was better (more on that later)- Crandall offers a 12 year warranty, which is as long as Steelcase's official one- Crandall has a bunch of youtube videos online about how to self-service the parts of your Steelcase Leap, so it seems like they know what they're doing and they care about the chairs they sell.I ordered it, and it shipped out within 2-3 days, and the chair arrived in about a week. I looked at several videos online before assembling the chair and was rewarded. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. The staff was very responsive and the chair (Steelcase leap v2) is great. Maybe I'm too picky. Same with the arm rest. The vintage leather finish looks great and feels good as well. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. I ordered the chair, and it came within the week! Chair came timely, the product was easy to put together and the adjustments are great. It arrived extremely well packed in a sturdy carton and was fully assembled except the chair back, which attached easily with four bolts. I ordered a re-manufactured office chair from Crandall. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. Your email address will not be published. Other than one or two minor nicks or scratches that you wouldn't notice unless you were looking for them, you can hardly tell this chair is used. I was really floored by how beautiful the choices are -- and while I admit that I'd looked at other official remanufacturers, including ones with only sad choices for fabric, none would even consider shipping to me. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. So a second order was placed, which shipped out much faster. Fabric color was nice, and add-on options were great. I found them through their partnership with BTOD. When I was looking into upgrades, the two most common chairs I came across were Herman Miller and Steelcase. 12 year warranty is amazing on a refurb chair but Steelcase does make a good product. Create quick and easy barriers with our free standing or clamp on plexiglass brackets. Using it for two weeks now and am very happy with my purchase. Weird as it is to love your furniture, I LOVE this chair. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. I bought a re-manufactured Steelcase Leap v2 from Crandall. I did a lot of researching prior to purchasing from Crandall. I will absolutely be coming back to COF when I have need of high quality office furniture in the future. Crandall office has been professional and responsive throughout, and I highly recommend purchasing a remanufactured chair through them. This chair will probably last me 20+ years. I had a small issue that they immediately took care of. Spend the few dollars extra for the rollerblade casters - awesome. Prompt delivery, good price, great quality. I found Crandall after some web searching and I couldn’t be happier. Gas Cylinders Steelcase 465 Think Chair Replacement Gas Cylinder $ 59.99 $ 49.99. They were quick to resolve my problem. I used their messenger service since it was before opening hours and got a response immediately! I talked with the owner before buying a rebuilt steelcase leap v2. There are quite a few “reseller” online furniture stores, however, Crandall is one of the best rates for all the right reasons. Bought a refurbished Herman Miller Aeron from Crandall. I ordered a Steelcase Leap V2 from them and it was defective. Love my refurbished chair! Also they have a video on how to uninstall the seat, once it is installed (since that is tricky), in case you need to. I'm happy with my Steelcase Amia. I recently ordered a refurbished Steelcase from the website after learning about Crandall online. Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. } It is indistinguishable from a new item. My Steelcase Leap V2 was just delivered! Came in pieces with a two-page instruction sheet. Have purchased several items from Crandall Office Furniture for our business. It took more time to unpack the chair and the few components than it took to put together. Had a new cylinder shipped the next day, and got it all fixed. Highly recommended! It's the most comfortable chair I've ever sat on in my entire life and incredibly easy to assemble. Oh, and the chair arrived extremely quickly, within about three days. It's also really comfortable, and very easy to adjust. Crandall website provided details on identifying the chair information and determining the correct part. There are 2 light scuffs to giveaway that it is re-used. Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. The quality of the product is good but no perfect. On Sale Quick Shop. High quality parts, great customer service and helpful training videos! That is exactly what I found at Crandall Office Furniture. A great experience! After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. Awesome service parts worked great and videos are very helpfulNice Job. Great product, and even greater service. Fast delivery, as promised, and chair is clean and in nearly brand new condition. I was a little nervous to buy after the public dispute with a competitor but I'm glad I trusted my gut. Came quickly, easy to assemble, looks great. Spoke with Dave as I had a question about the status of the order but the turnaround time is absolutely insane -- purchased on a Saturday, shipped that following Wednesday and received on the East Coast that Friday morning. I know the frame is used, but it looks new, just like all the new parts. Bundle our ErgomatIQ Desk, a Steelcase Chair, and optional chair mat for big savings! David Crandall was super-responsive to my questions, personally came up with a very reasonable shipping solution, and I have no idea how he pulled it off, but even with a custom fabric choice, he still managed to get me my Leap from Michigan to Hawaii in a WEEK, while most of the country (and world) is shut down. It arrived a few days earlier than estimated. 1.800.516.3454. customercare@steelcase.com More posts from the OfficeChairs community, r/OfficeChairs is a place for all things office chairs. I got a Leap V2 chair and everything turned out great. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Way cheaper than buying new and also better than new since Crandall makes the seat padding thicker. After some time, working with it, it finally came loose and could move up and down. Great service! Not sure how that’s possible but that is my experience with Crandall team.Mind blown. So for less than the price of a brand new chair with the same features, we have 2. I purchased a high back V1 chair. I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. If you are in the market for a chair..definitely consider one from Crandall. I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. The chair arrived and I wished I bought this chair 6 months ago. Shop by category. After I had enough of the pain I realized it was time to make an investment on a nice chair, that is when I discovered Crandall Office. He made the mods to my order and everything was totally seamless. Honestly you cannot tell the difference between new and re-manufactured as all the critical parts are brand new. Do you have a chair you want to sell us? And I’m living for my purple fabric!Thanks for an awesome chair, Crandall!10/10 stars ⭐️. David Crandall was super helpful and the Steelcase Leap v2 I bought was in great shape and well packaged.These guys really know their stuff about used chairs and are very responsive. I'm very happy with my transaction and I recommend Crandall Office Furniture highly. In the meantime, I could not be happier with my purchase. Something else useful would be a list of alternatives to the retainer installing tool. I'm not sure I would've complained if Steelcase had sent it to me direct. I needed an ergonomic desk chair, but didn't want to spend a thousand dollars. And, it seems my back aches are improving already. I would highly recommend them. I chose the custom Thistle color and the color is true to shown on the website (lighter blue with a hint of grey I'd say). I had a small issue with my order and they fixed it with no questions asked. I'm a big dude. I was expecting much more wear on the non-refurbished parts so that's a nice surprise. P.S. I emailed and called to ask questions. I've developed a joint disorder (hence the career change) so the chairs I use to be able to use (basic, standard chairs) are now excruciating.I messaged their customer service about the right fit and what my payment options were, as even refurbished this type of chair is a big purchase for me right now, and Kim has been wonderful. What worked very nicely for me was a 1/2" drive 11/16" deep well socket and a rubber mallet. I ordered a customized Leap v1 and it’s exactly what I was looking for. I purchased a standard steelcase leap v2 and shipped much nwithin prettya week of ordering. The instructions and videos for assembling the furniture are so helpful. Steelcase Leap V2 Drafting Chair. They are located right in my own state of Michigan and do an amazing job re-manufacturing these chairs! I still received my chair in less than a week!! I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. Crandall also sells any replacement parts you might need.I went with the rollerblade casters and these things are just amazing.Would recommend this company without any hestiation. I initially ordered from a different company but they didn't have cylinders in stock. Steelcase Leap V2 462 review:I am a 5'9" 200lb I.T. easy to assemble. Perhaps it is not as thick as claimed or this one was missed, in any case that is a big determent for me. Would buy another. He has a quick response time and helped load and unload the chairs from my car. You can see their facility and learn about their process. They are personable, professional, and mindful of the environment. The lead time given was 5 to 10 business days. My chair was received within a couple days (even with an ordering error on my part) and looks brand new. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. Even a power driver bit was included that matched the bolts. Highly recommend it for the quality, price, and service. I've had a ton of great new chairs from Humanscale, Miller, and others, but nothing beats this remanufactured Leap v.2 from Crandall, and I still can't imagine how he got it here so fast. I did not purchase any upgrades. Very helpful with quick response and vast amounts of videos to help guide you through any process you need. Parts shipped in a timely manner, arrived in good order. I purchased hydraulic cylinders for my Steelcase Leap chairs. I had an awesome experience ordering a Steelcase Criterion chair from this company. !I have ordered a Leap 2 chair, which was delivered on time. Read more. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. Sale! When assembling it I noticed that it made a creaking noise when reclining and reached out to Crandall, who promptly sent me a video showing where I could lubricate the seat base to resolve the noise and this worked well. Bought replacement gas cylinder for one of my Steelcase Think chairs. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. Steve and David Crandall are great to work with. Height adjustment on your chair not working? However, I consider this a minor complaint. The chair, while remanufactured, looks brand new and operates like new. Also has eliminated back issues I was having. I realize most people wouldn’t care or notice, but dust is one of the things I’m allergic to so it was a big deal for me. I love it. Chair looks 98% new with only some minor wear. Highly recommended! . It arrived on time, well packed, and was easy to assemble (despite vague instructions). They were incredibly helpful during the purchasing process of my Steelcase Leap V2 and the chair arrived VERY fast. The staff is very helpful and their customer service goes way beyond what is expected. The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. Instructions (written & videos) were clear, went together quickly. Great chair and outstanding service. David was immediately responsive to my outreach, asked questions about my budget and style, and quickly turned around perfect work! We buy again without hesitation. When the chair arrived, I was impressed with the careful packing. })(); Shop All Remanufactured / Refurbished Chairs, ErgomatIQ Electric Height Adjustable Desk, Buy Steelcase Leap Top Activated Gas Cylinder, Buy Herman Miller Aeron Top Activated Gas Cylinder. I want to say how impressed I am with my Steelcase Think Chair. It works a treat. The chair I ordered (for a portion of the price of a new one!) I just purchased a Steelcase Leap V1 and I couldn't be happier! It literally feels and looks brand new, even though it's refurbished. Thanks for a great experience. Highly recommend doing business with them! It came packaged well and the directions were easy to put together. Remanuf. Friendly and a good product. She directed me to the Leap 1 for my petite height and I got my chair weeks before the original ETA. Easy ordering and fast service! The problem was that I couldn’t bring myself to drop 1k on a new chair. Compare. My experience with Crandall Office Furniture was wonderful - beginning to end! Thank you Crandall Office Furniture, Inc. Exceptionally great service, awesome prices, and quick shipping. Highly recommended. The Steelcase Leap V1 and V2 have very similar seat panels. A pre-purchase conversation helped me select the right chair. It was very well-packed and had great directions for easy assembly. Easy ordering, fast shipping, and excellent customer service. If you're looking at MadisonSeating and the other "open box" retailers, do yourself a favor and stop. They sent me video footage with step my step instruction.This company is genuine in their service and product offering. I was looking for local sources in San Jose, but, found Crandall during my online search; the chair was refurbished as well as very competitive prices. Most cylinders have some slight "bounce" to them, which is completely normal - it's the gas in the cylinder compressing slightly as pressure is applied, so what you are describing may be within normal working parameters - that said, I'd be happy to take a peek and let you know what I think as well :), David Crandall - Crandall Office Furniture - https://www.crandalloffice.com/. I now have to arrange to have it picked up by UPS--also something that I had to email Crandall to find out. It looks like a brand new chair. (If you put the seat on before you adjust the cylinder, you will need the long handled screw driver and flashlight).Thanks for a great chair Crandall Office Furniture! Like others, I was initially reluctant to buy a high end refurbished chair for personal use. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. Bought some arm pads that were otherwise difficult to find. Product took a few days to arrive, but works as expected. This results in the chair raising on it’s own, and also lowering on it’s own when weight is applied. I wasn't ready to spend $1K on a Steelcase Leap, and found Crandall Office Furniture in a reddit thread while I was researching refurbished options. Doing business with them was a pleasure. Very happy with my purchase so far! Huge selection and great prices. The chair arrived with a broken piece which I'm sure was damaged in shipping.
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