Based on some other posts I've seen on the Internet I've tried a few things. If you are connected via HDMI to the TV and optical to AVR, change the audio mode to Dolby Digital/DD+. I've tried the DISM tool and the system file checker, neither of which found or fixed any issues. Continue to answer yes until music stops then answer no. The new update is the worst! I do the Settings, Remotes and Devices, Remote (In Use), and Set Up for TV Control as well and it works, but the next day, I'll turn on my Ultra , the volume will work, then if I go into an app, it stops working. If … Grab it and use the Volume Up and Volume Down buttons to set the volume level to the desired level. Thanks. You can only turn on the feature when you're streaming. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Roku software updates usually happen automatically in the background, without any need for you to take action. I also have a Roku HD/4K/HDR streaming stick which is the one that the volume stopped working on. Posted by 7 months ago. The new Roku Enhanced Remote not only offers a voice search button but also includes TV power and volume buttons. If you find a way to turn off both your tv and receiver on your Ultra please let me know as it might work for my Roku 3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The audio settings can be found by going to Settings – Audio. Potential solutions: The issue generally seems to be caused by the wrong setting being enabled by default. Manufacturer Support & Warranty Resources, CBS News is automatically turning on my captions, unwanted. Googled all possible answers, factory reset my TV. The receiver does not go off immediately but it does eventually go off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check your Settings/System/Control other devices menu to see of System Audio Control became unchecked for some reason. So me being the guy I am I tried to figure it out on my own. It is working fine now. Use the Roku Mobile App. Select Audio. Re: Volume control on remote stopped working. Here's what fixed mine volume controls not working on my ROKU remote. This just started today. The volume stopped working on mine as well and here is what worked for me. The audio settings described in this article are specific to audio products manufactured by Roku, and do not appear when a Roku TV Ready ™ soundbar is connected to your Roku TV. It is working fine now. For example, a TCL Roku TV remote may not work for a Roku stick inserted in an LG or a Samsung smart TV. Look for 'Volume Mode' and from there you can enable Leveling or Night. Archived. Leveling: Enables consistent volume across different types of … Go to Settings/Remotes & devices/Remotes/Remote(in use)/Set up remote for TV control/TV power & volume can be controlled with your ROKU remote. I also have a Roku HD/4K/HDR streaming stick which is the one that the volume stopped working on. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. This is happening to me too with my Roku Ultra (4660, 4661, 4662 series) . TCL 65" Class 4-Series 4K UHD HDR Roku 2017 Smart TV - 65S405. Thanks Also check to see that the volume on your TV or AV receiver is at an audible level and that your receiver (if you're using one) is set to the correct input. If you find a way to turn off both your tv and receiver on your Ultra please let me know as it might work for my Roku 3. Roku TV all set up correctly but no sound coming out of your TV Speaker, Stereo, Sound Bar, or Headphones? Check the volume level and mute settings on your television and the master volume level on the AVR or soundbar. While it seems unrelated to my issue, I'm game for anything, so, since it WAS selected, so I deselected it. Hotel and dorm connect feature is only available on select Roku TV models. I had the same problem with the volume control on my Roku Ultra. If you can see video on device, but not hear any audio, first make be sure that the audio cables are properly connected to both your Roku player and your TV or AV receiver. I have a Roku 3 that does the same thing. Ended up factory resetting them a few more times and finally they started working again, not entirely sure what the issue was as we never figured it out. Don’t forget: if you don’t have a Fire remote that supports volume control, you can still use Echo devices to ask Alexa to turn your volume up or down. Ended up factory resetting them a few more times and finally they started working again, not entirely sure what the issue was as we never figured it out. If your remote controller from the TCL Roku Smart LED TV is not working properly then give this a try before you buy another remote. We went through the unplug TV for 60 seconds process and that didnt work. Hope this helps someone else. Make sure mute is OFF and that the volume setting is at an appropriately audible level. If you are connecting the Roku player through another device such as an AVR or soundbar, then try the following: Make sure the correct input is selected on your AVR or soundbar. After setting up remote for TV control/TV power & volume the volume control started working again. However now when using the Roku power button, the TV is switched off, but the receiver remains on. I've read various internet posts and have seen no solution that has worked. The Roku mobile app remote does not work with this feature. Using Alexa. Factory reset and unplug it and let it sit for about 20 minutes, hopefully it does the trick for ya! The icon does highlight and show me the volume level if I hover the cursor over it, but clicking on the icon has no effect. What a P.I.A.!! In order to access these settings, you must be playing content inside a streaming channel. I used the TV's original remote to adjust the volume up and then tried the ROKU remote and it started working. Some Roku Ultra owners have reported that there is no sound to be heard when streaming content. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. It’s always best to use the remote that came with your Roku device. I repeat that process, but it doesn't work. Most likely just coincidental to the power outage, since the remote has no connection at all to home power. TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. The receiver does not go off immediately but it does eventually go off. After no positive results I contacted Samsung through Live Chat. TV - TCL Roku - No Sound Unless "Volume Mode Leveling" Toggled . *Note: Not all Roku devices come with remotes featuring a Roku Voice button. Limitations apply to the Roku mobile app for Windows devices. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. When content is playing, press the * key on your remote. Factory reset and unplug it and let it sit for about 20 minutes, hopefully it does the trick for ya! I can very faintly hear sound through the headphones and the tv volume cutoff works. The Roku does power on the TV and Receiver, just not off. This problem started after a Roku System Update on May 3rd. Select Volume modes and choose the desired setting. 14. Im having the same problem were you able to fix it?? Current … Funny because it's been working with this same TV for over a year. I did that but it states it won't work with a Sharp TV. Supported Roku devices receiving Roku OS 9.2: Roku Streaming Players – 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4400X, 4230X, 4210X, 4200X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3811X, … Confused by it and not real sure what to do, anyone have any suggestions? A menu will open on the lefthand side of the screen. The Roku does power on the TV and Receiver, just not off. But, if you’re using a Roku stick on a non-Roku smart TV, you should also be able to use the TV’s remote control to change the volume. Have 3 of the Roku Premier 4k devices, 2 of them are having the same issue. Off: Volume modes are inactive and content volume is unmodified. Close. But now and then, this process doesn’t work. I had to restart the system, then do all that again. setting up remote for TV control/TV power & volume the volume control started working again. I even bought a new remote but this one won't allow volume control either. However now when using the Roku power button, the TV is switched off, but the receiver remains on. More - checked my sound settings on Roku and the tv to make sure it was not in a surround sound mode (only stereo). A replacement for my 3500 stick costs more than the stick+remote! If you are using a S/PDIF (optical) cable for audio output to a receiver, try setting the audio mode to Dolby Digital. When I go to Settings/System/Control other devices, the only choice is "1-touch play". Sound isn't working when we go to an application to play a show, but when you hit buttons you can hear the pointer/selector making noise when it moves or the sound it makes when you hit the home button. Can't explain why, but it sounds like the remote has experienced a failure for some reason. This problem started after a Roku System Update on May 3rd. We factory reset the one and that didn't work. Various shows, various apps. In Roku OS 9, you can turn on automatic volume leveling so a commercial or a channel change doesn't result in a spike in volume. It will then ask you "Is music playing?" TV - TCL Roku - No Sound Unless "Volume Mode Leveling" Toggled. For more information or tips, visit support.roku.com; Compatible with iOS® and Android™ devices. Manufacturer Support & Warranty Resources, CBS News is automatically turning on my captions, unwanted. Customers who do not have a voice remote can use the Roku mobile app to enjoy Roku Voice features. I've tried different headphones, replaced the batteries on the remote, and turned the tv off then back on while in HDMI Roku mode. Yeah, worth a shot. I was using my Roku remote (RC127) side button volume controls to control my Okyo reciever's volume while using my Roku+ stick plugged into an HDMI port in my Okyo reciever.